The following section is intended to help you troubleshoot problems with your agent licensing process.
Problem: Cannot obtain Authentication Token
You try to license an agent and you get the following message:
Cannot obtain Authentication Token. Additional Information: invalid character 'E' looking for beginning of value
User cannot authenticate to the CxLink Portal API
Ensure that your username/password are correct.
No free licenses found to register this host
You try lo register an agent and you get the following message:
No free licenses found to register this host. Press enter to continue
Your contract has no free licenses.
Access your CxLink Portal account and check that you have free licenses to be used or release a license attached to a decomissioned server.