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Microsoft Azure

The following section is intended to help you troubleshoot problems while settings Azure configuration parameters.

Topics

Reason: Set Blob Tier cannot be used with customer-provided keys.​

  • Symptom

    You try to perform a backup to the Cool Storage Tier with a different encryption key that the one set in the storage account.


    _10
    Description=The request contains an invalid combination of headers.
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    RequestId:de23d20c-401e-0070-033c-b4db15000000
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    Time:2021-09-28T07:41:36.7384607Z, Details:
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    Code: InvalidHeadersCombination
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    HeaderNames: x-ms-encryption-scope,x-ms-access-tier
    _10
    Reason: Set Blob Tier cannot be used with customer-provided keys.

  • Cause

    Due to Azure API restrictions, it is not possible to upload files to a different Access Tier Type than "Hot" using a customer-provided key in the configuration file.

  • Solution

    • Unset the encryption scope in the CxLink Backup configuration for this files

    OR

    • Set the Hot Access Tier as the target for your backups.