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Licensing

The following section is intended to help you troubleshoot problems with your agent licensing process.

Topics

Problem: Cannot obtain Authentication Token​

  • Symptom

    You try to license an agent and you get the following message:


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    Cannot obtain Authentication Token. Additional Information: invalid character 'E' looking for beginning of value

  • Cause

    User cannot authenticate to the CxLink Portal API

  • Solution

    Ensure that your username/password are correct.

No free licenses found to register this host​

  • Symptom

    You try lo register an agent and you get the following message:


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    No free licenses found to register this host.
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    Press enter to continue

  • Cause

    Your contract has no free licenses.

  • Solution

    Access your CxLink Portal account and check that you have free licenses to be used or release a license attached to a decomissioned server.