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General

The following section is intended to help you troubleshoot problems with your CxLink Backup for SAP Databases installation or backups.

Topics

Configuration files​

SystemDB backup/recovery logs


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/usr/sap/<SID>/HDB<Instance No>/<hostname>/trace/backup.log
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/usr/sap/<SID>/HDB<Instance No>/<hostname>/trace/backint.log

TenantDB backup/recovery logs


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/usr/sap/<SID>/HDB<Instance No>/<hostname>/trace/DB_<TENANT>/backup.log
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/usr/sap/<SID>/HDB<Instance No>/<hostname>/trace/DB_<TENANT>/backint.log

Backup Operations


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$SAPDATA_HOME/sapbackup/*

Archive Operations


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$SAPDATA_HOME/saparch/*

Sybase engine logs


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$SYBASE/$SYBASE_ASE/install/<SID>.log

Sybase Backup Server Logs


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$SYBASE/$SYBASE_ASE/install/<SID>_BS.log

License​

Problem: Cannot obtain Authentication Token

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Cannot obtain Authentication Token. Additional Information: invalid character 'E' looking for beginning of value

  • Cause: User cannot authenticate to the Syntax API
  • Solution: Ensure that your username/password are correct.

Problem: No free licenses found to register this host.

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No free licenses found to register this host.
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Press enter to continue

  • Cause: Your contract has no free licenses.
  • Solution: Ensure that no license is used by another system or contract additional licenses.

SAP HANA specific​

Oracle specific​