Microsoft Azure

The following section is intended to help you troubleshoot problems while settings Azure configuration parameters.

Topics

• Reason: Set Blob Tier cannot be used with customer-provided keys.

Reason: Set Blob Tier cannot be used with customer-provided keys.

• Symptom

  You try to perform a backup to the Cool Storage Tier with a different encryption key that the one set in the storage account.

  Description=The request contains an invalid combination of headers.
  RequestId:de23d20c-401e-0070-033c-b4db15000000
  Time:2021-09-28T07:41:36.7384607Z, Details:
      Code: InvalidHeadersCombination
      HeaderNames: x-ms-encryption-scope,x-ms-access-tier
      Reason: Set Blob Tier cannot be used with customer-provided keys.
  

• Cause

  Due to Azure API restrictions, it is not possible to upload files to a different Access Tier Type than "Hot" using a customer-provided key in the configuration file.

• Solution

  • Unset the encryption scope in the CxLink Backup configuration for this files

  OR

  • Set the Hot Access Tier as the target for your backups.