Service Support
Included during the subscription, Syntax will provide 8x5 support, Monday to Friday from 9 to 18h, Central European Time. Support will cover end user incidents and bug fixing.
Members only access
Only authenticated users (Members) can open and track their issue tickets.
Each product integrates an issue collection and tracking system. Using this system, whenever you find an issue or problem and want to communicate it to the support team, you can open a ticket and keep track of it.
Topics
Opening an issue
Follow these steps to open an issue related with any of our products:
- On the Service Hub page of the service, click on the button "Manage issues" and select "Open an issue" option in order to initiate the issue opening process.
- An Issue opening dialog will appear with a small form, allowing you to describe the problem in detail and attach images (if any) to help the support team understand the problem.
Tracking issues
Follow these steps to find your open and history issue tickets:
- On the Service Hub page of the service, click on the button "Manage issues" and select "View all my issues" option.
- A new browser window and access the existing issues list that correspond to the user’s organization.