CxLink Contact Center is currently available as a Software as a Service product subscription from AWS Marketplace.
Syntax offers the following types of licenses for CxLink Contact Center:
- Subscription license - with validity during the subscription term.
- Trial license - for product evaluation. Valid for 15 days from the moment of the trial contract validation.
|Instance dimension||Concurrent agent calls|
|XS||1 to 5|
|S||30 to 40|
|M||Up to 100|
|L||Up to 200|
|XL||Up to 500|
The subscriptions can be made for different periods, with better pricing the longer the period:
- 1 month → monthly price
- 12 months → 10 * monthly price → 17% discount
- 24 months → 25% discount
- 36 months → 33% discount
The subscriptions are renewable, but are paid in full in advance, so cancelling a subscription early does not allow for a refund of the unused period.
Units and Dimensions
A subscription can include as many units as needed. One unit corresponds exactly to one license for Linke, which in turns corresponds to one pair of Amazon Connect / SAP CRM instances to connect via CxLink Contact Center.
Each unit has a dimension, which corresponds to the desired instance size. This size is determined to match the customer’s contact center size and workload. Purchasing a smaller size than needed can cause service shortages due to lack of infrastructure resources.
For additional information on the available dimensions / sizes, see the section.