Licensing Policy
CxLink Contact Center is currently available as a Software as a Service product subscription from AWS Marketplace.
Topics
License Offering
Syntax offers the following types of licenses for CxLink Contact Center:
- Subscription license - with validity during the subscription term.
- Trial license - for product evaluation. Valid for 15 days from the moment of the trial contract validation.
Tenant Sizes
| Instance dimension | Concurrent agent calls |
|---|---|
| XS | 1 to 5 |
| S | 30 to 40 |
| M | Up to 100 |
| L | Up to 200 |
| XL | Up to 500 |
Subscription periods
The subscriptions can be made for different periods, with better pricing the longer the period:
- 1 month → monthly price
- 12 months → 10 * monthly price → 17% discount
- 24 months → 25% discount
- 36 months → 33% discount
The subscriptions are renewable, but are paid in full in advance, so cancelling a subscription early does not allow for a refund of the unused period.
Units and Dimensions
A subscription can include as many units as needed. One unit corresponds exactly to one license for Linke, which in turns corresponds to one pair of Amazon Connect / SAP CRM instances to connect via CxLink Contact Center.
Each unit has a dimension, which corresponds to the desired instance size. This size is determined to match the customer’s contact center size and workload. Purchasing a smaller size than needed can cause service shortages due to lack of infrastructure resources.
For additional information on the available dimensions / sizes, see the section.